![]() ![]() No issues found when printing from iOS 16. MacOS 13.0 (Ventura) / iOS 16 iOS 16 Component ![]() Note that this looks to have been resolved by Apple in macOS Sonoma builds 23A5301h and later. When opening the Cloner tool, error "The application 'PaperCut Print Deploy Cloner' can't be opened". No issues found with the Mobility Print server or the Mobility Print client, or client printing at this stage You do not need to run these later versions to be compatible with macOS Sonoma, however you may need to use the workaround above. ![]() Important: it's worth reviewing our June 2023 Security bulletin and potentially upgrade to 22.1.1 or later which contains security hardening improvements, depending on your organization's needs. Note that there are improvements in PaperCut MF version 22.0.1 and NG version 22.0.1 which mean that this workaround is no longer necessary if you’re using 22.0.1 or later (this is documented in release note ). Once this is done, printing should work again. To resolve this, re-run the Control Printer mand - which will ask you if you want to update your CUPS sandboxing settings. Symptoms of the issue include filter errors appearing in the Print queue window on the Mac, and the print queues could go into a paused state. PaperCut MF/NG Print Provider and Direct Print MonitorĪs with previous upgrades, when upgrading a machine from previous versions of macOS, some of the CUPS config files will get re-written. PaperCut MF/NG Application Server and Site Server macOS 14.0 (Sonoma) / iOS 17 iOS 17 Component See If you need to install Rosetta from Apple. Note that if you don’t already have Rosetta installed, you’ll be asked if you want to install Rosetta when you launch a PaperCut client or application. We have successfully tested Apple Silicon and Rosetta 2 with all PaperCut apps - including PaperCut NG/MF Application Server, Mobility Print Server, PaperCut Print Deploy Server, PaperCut Print Provider, PaperCut User Client, PaperCut Print Deploy Client, PaperCut Pocket client / Edge Node software and PaperCut Hive client / Edge Node software. I very very seldom print or scan so it’s not surprising that my system was out of date.Below is a list of known issues which have been noticed on various releases of macOS and iOS which can impact printing, due to operating system updates / CUPS configuration changes during the upgrade. The reason this likely worked for my husband and not me is that he updated his printer drivers while still on Catalina after HP screwed the pooch and mistakingly revoked certificates for their printer drivers in Oct 2020.While the printer will happily print with the Generic PCL driver (courtesy of Gutenprint) it doesn’t include the drivers for scanning. This doesn’t include the OS-level driver and without it the app can’t communicate with the scanner. Downloading the HP Easy Scan software from the App Store.Other things that I discovered during my attempt to fix this: I had already done this in my troubleshooting attempt so it’s unclear if this is a prerequisite or not. You might need to download and run the “ HP Uninstaller” first. So there is a driver for the printer it’s just difficult to find. If you click through far enough you’ll arrive on their My operating system is not listed on HP Software and Driver Downloads page which routes you to the Apple website linked above. The usual problem resolution path of going to HP’s Driver Download website fails because they don’t have macOS 11 drivers for the OfficeJet J4500. ![]() Why is that so incredibly hard to figure out? Because HP’s website is an incompetent mess. The solution is to download and install the HP 5.1.1 Printer Software Update from Apple, uninstall the printer, and reinstall it. I went to rant to my husband and surprisingly his Big Sur laptop was working just fine! And while usually I’m the stubborn technologist in the relationship, he was the one who solved this one. I spent a good 30 minutes Googling, uninstalling drivers, reinstalling drivers, with zero success. I don’t use it much but imagine my consternation when I received a malware message “HPScanner.app will damage your computer” from macOS Big Sur and the scanner refusing to work. It’s tax season here in the US and yesterday I plugged in our HP OfficeJet J4500 to scan in some documents that were mailed to us. ![]()
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